Help center
Answers, Quickly
The questions we get most. If yours is not here, the team replies to WhatsApp within the hour.
How fresh is 'fresh'?
Every listing shows when it was cut. Same-day listings were harvested that morning; next-day listings are cut against your order at dawn. Nothing on the platform can be listed as fresh more than 48 hours after harvest.
Which districts do you deliver to?
Delivery depends on the grower. Colombo, Gampaha and Kalutara are covered daily; Kandy, Galle, Matara, Kurunegala and Nuwara Eliya are covered by the growers in those districts. Dried and processed products ship islandwide by courier.
What if my order arrives in poor condition?
Send us a photo within four hours of delivery and we refund or replace it, no argument. The cost sits with the grower, which is exactly the incentive it should be.
How do I order for a function?
Use the bulk request form. One submission goes to every grower who can cover your quantity, date and district, and you compare the quotes side by side.
How are payments handled?
Cash on delivery, card or bank transfer for retail orders. Registered businesses can settle on invoice terms once their account is approved.
How do I become a seller?
Apply through the Sell With Us page. We visit your farm within a few days, and once you pass verification you can list the same afternoon. There is no fee to apply or to list.
Can I choose which grower fills my order?
Yes. Buy directly from a seller's page, or accept a specific quote when you send a delivery request. You are never assigned a grower you did not pick.